![]() ![]() "Our partnership with Staples US Retail significantly increases the availability of in-person drop off points for online shoppers and gives retailers a more cost-effective way to manage their reverse logistics." #HAPPY MAIL DESIGNER SHIPPING STAPLES FREE#"Returns are an essential part of the shopping experience, particularly for online retail, and shoppers overwhelmingly prefer to return box free in person rather than deal with the hassle and wait of returns by mail," said David Sobie, Vice President, Happy Returns. With the Staples expansion, 75 percent of Americans now live within a 10-mile radius of a Happy Returns location (3), making it even more accessible for an in-person returns experience. The new Happy Returns partnership with Staples US Retail increases the number of Return Bars to over 3,800 locations. ![]() With over 10 percent of purchases being returned (2), the frequency is driving consumers to find solutions that suit their needs, and many are prioritizing in-person return options. #HAPPY MAIL DESIGNER SHIPPING STAPLES SOFTWARE#The newly announced deal with Staples provides Happy Returns with an extensive network and the ability to make a larger impact on reducing waste, minimizing the costs for returns and making the shopper experience with returns more convenient and easy.Staples employee scanning Happy Returns QR code to verify the return and initiate the refund.īy offering compelling returns software and more efficient reverse logistics, Happy Returns enables merchants to improve the shopper return experience, help lower the cost of returns, and reduce the environmental impact of return shipping.Īmerican consumers returned $428 billion of goods in 2020, with almost a quarter being for e-commerce returns (1). Returning goods bought online was wasteful, expensive and cumbersome for everyone involved. Sobie co-founded Happy Returns nearly six years ago with the mission of making returns beautiful for shoppers, retailers, and the planet. The impact of Happy Returns on service and the environment Recently, PayPal announced its super app which aims to offer a host of consumer services under one roof, including things like enhanced direct deposit, check cashing, budgeting tools, bill pay, crypto support, subscription management, and buy now, pay later functionality. The partnership with Happy Returns and Staples aligns with PayPal’s goal of empowering consumers, and it launched Pay In 4 (its buy-now-pay-later program) last year, making financial budgeting easier for consumers. PayPal has remained at the forefront of the digital payment revolution for more than 20 years and has recently rolled out customer programs that provide a more seamless shopping experience focused on heightened convenience. Currently PayPal has over 400 million consumers and merchants in more than 200 global markets.The companies have similar long term strategies of improving the shopping experience for retailers and customers. While Sobie would not discuss any future synergies with PayPal’s extensive list of merchant partners, PayPal has shown interest in growing products that service the post-transaction market like returns processing. PayPal, having acquired Happy Returns earlier this year, was engaged with the company as an investor and board member prior to the acquisition. PayPal looks to enter the post-transaction market Consumers today are looking for small and big ways they can make a positive impact on the environment.” If you give the customers a more sustainable option to return goods, they want to choose it. Sobie said, “In the minds of shoppers, they are looking for more sustainable options. ![]() Returns are a significant issue with many online retailers and the return process can be very costly. From a sustainability view, a core benefit for establishing aggregated return centers is the positive impact on the environment with less materials, fewer shipments and consolidated shipping. From a retailer perspective, an expansive network allows for an easier and more convenient process for customers to deal with returns and allows for an immediate refund. ![]()
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